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Service and Support

We pride ourselves on our level of customer service and attention to detail. It is of paramount importance that each and every person making contact with Shipping Guides (whether a purchaser of our products or a provider of information), understands that we value the contact we have with them. Therefore, it is also vital that each member of staff has the necessary experience needed to communicate within that department.

You will find that the personnel handling your orders and general enquiries are competent and efficient; that IT problems and questions are dealt with by our experienced IT staff; and that queries of a technical nature will be answered by a well-qualified team whose members have many years of seafaring experience between them.

SALES SUPPORT:

Contact: Patricia Torea, Sales Co-ordinator
Patricia is your point of contact for sales enquiries in respect of all our publications, together with progress information for orders in transit. She joined us at the end of 2000, having gained proven sales experience elsewhere. She has lived in the UK for many years, but being Spanish-born Patricia is always very pleased to hear from our Spanish speaking customers, giving her the opportunity to speak in her native language!

IT SUPPORT:

Contact: Richard Lawes, IT Manager
Users of The Guide on CD should contact Richard when installing the CD for the relevant response code, and he can be contacted in respect of any other IT related query.
Technical Support can also be contacted on 01737 222444

PORT INFORMATION:

Contact: Mark Barnes, Research Editor
If your enquiry is port information-related, Mark will undoubtedly be in a position to assist you. In his position as Research Editor he spends much of his time monitoring ports globally and has a wealth of port information crossing his desk each day. Mark has experience ranging from chemical tankers and bulk carriers, to European ferries. Having sailed in the British Olympic team, his love of the sea remains undiminished.

ADMINISTRATIVE SUPPORT:

Contact: Barbara Forrest, Administration Manager
Whatever your enquiry, whether it be product or service related, Barbara will be pleased to help. Having been with us for over 30 years, she is able to draw on a wealth of experience when handling your query. Whatever help, advice or assistance is needed, you are guaranteed a speedy and friendly response from Barbara.